B-FaST

Blueprint Field Accelerator for Service Technicians

AN SAP QUALIFIED PARTNER PACKAGE SOLUTION

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Today’s market & economic situation is changing the way customers interact with a company and this has put more pressure to not only rethink on “ customer first” priority but also bring in “Digital First" initiatives to stay ahead of curve and competition. Customers today are becoming less patient with service businesses that offers only a modest level of digital engagement.

Customers are increasingly evaluating companies based on the quality, speed and affordability of services provided to them and are building perceptions about the brand with a single interaction or engagement. Hence, it becomes imperative for Service Heads or Service LoB functions to clearly think ahead of competitors in embarking digital technologies that help them to reduce cost to serve with higher levels of customer satisfaction.

KEY BUSINESS CHALLENGES TODAY

  • Organizations are unable to identify the right skill of Field Technicians required for performing the repairs / service
  • Lack of Incentive & Compensation to differentiate high performing service technicians based on the customer feedback or quality of work delivered
  • Lack of tight integration between Field Service Applications and systems of records to provide single unified view
  • Lack of visibility for OEM's on availability of stock, service technicians data

SOLUTION HIGHLIGHTS

FASTER TIME TO MARKET
B- FaST is a light weight pre configured cloud solution built leveraging industry best practices from SAP Service Cloud, SAP Field Service Management, Cloud Extension Factory. The solution is delivered with ready to use connectors for integrations with back end S/4HANA systems. The unique value proposition of the B-FaST solution is the deployment of Dealer Portal for providing visibility on the spare parts availability.

IMPROVED VISIBILITY

The Solution provides a single unified view of the Customer, visibility on avaialability of the right technician skilled for the right job and visibility on the availability of the spare parts with the Dealer or Technician.

SUPERIOR CUSTOMER EXPERIENCE:

B-FaST solution provides an omni channel exprience, self service options for customers to register their complaints and provides a feedback survey form upon closure of the tickets.

PACKAGE SCOPE

Professional Edition
FSM and S/4HANA		 Enterprise Edition
C4C, FSM and S/4HANA
Field Service Management Master Data Setup
Work Order Management
Workforce Schedulin and Field Service Dispatching
Mobile Execution (offline)
Service reporting and Dashboarding
SAP S/4hana Order Management
Billing Request
Integration of S/4HANA to FSM
SAP C4C Service Cloud Account and Contact Managemen
Customer 360 view
Service Level Agreement
Dealer Stock Management
Service Analytics
Data Migration
User Base 10 50

DEPLOYMENT TIMELINE

12-16 WEEKS

EXPECTED BUSINESS BENEFITS

  • FASTER TIME TO VALUE
  • REDUCE PROJECT TIMELINE BY 2-3 MONTHS
  • IMPROVE TAT BY 20%
  • IMPROVED NPS BY 5%
  • IMPROVED SERVICE TECHNICIAN PRODUCTIVITY BY 10%
  • IMPROVED FTR BY 5%