CREATING AN INTELLIGENT CUSTOMER EXPERIENCE IN A CHALLENGING DIGITAL MARKET
Consumer behavior is rapidly evolving as traditional sales channels fall by the wayside. Ready to engage?
Today’s consumers want faster, more consistent and more personalized experiences across channels and devices.
In today’s world, IT Businesses are looking for applications (Mobile First) that provide seamless experience to their customers across devices anytime, anywhere. The key ask is to provide a mobile first, digitally enabled Omni channel experience to their customers. To meet the new age customer’s expectations, the companies are investing heavily in technologies that will bring a new standard in customer experience.
In this context, SAP’s C/4 HANA, a 4th generation, in-memory suite will become handy to the companies to address the emerging business models. In the era of modern way of doing business, where lines and channels are getting blurred, more enemies are becoming frenemies and new start-ups are rewriting the rules of the businesses, SAP followed the same by acquiring market leading products like Hybris (commerce), Calliduscloud (Sales), Coresystems (Customer Service), Gigya (Customer Data) and regrouping the current hybris portfolio products in to a new age digital front office suite C/4HANA.
SAP C/4HANA is a cloud-based customer experience and e-commerce platform. It consists of five component applications: SAP Marketing Cloud, SAP Customer Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Customer Data Cloud.
SAP C/4HANA is intended to revolutionize the CRM market by combining front-office CRM and marketing automation applications with back-end transactional ERP systems and business applications, including SAP S/4HANA, according to SAP. These applications are integrated via SAP Cloud Platform and embedded with technology like machine learning and AI via SAP Leonardo. SAP C/4HANA also integrates with SAP HANA Data Management Suite, which allows customers to collect and analyze data from various sources.
This combination of applications helps organizations gain a "360-degree" view of their customers, according to SAP. It also allows companies to gain insights and make decisions on these insights throughout the entire sales process, from identifying and developing prospects to fulfillment and payment.
SAP C/4HANA competes with Salesforce, which makes the dominant SaaS CRM application, as well as other CRM systems vendors, including Oracle and Microsoft.
Below picture depicts the SAP C/4HANA offerings integrated with back office SAP S/4 HANA.
OUR EXPERTISE
SAP Commissions
Streamline your incentive compensation management
In 2015, the first version of SAP Business Suite 4 SAP HANA (SAP S/4HANA) was launched by SAP. SAP S/4HANA is the next generation business suite that enables you to streamline data models, optimize daily business transactions, accelerate strategic decision making, and simplify everything in between – whether you use it in the cloud or on premise.
Change sales behaviors
Commissions delivers complete transparency and control over past, present, and future compensation payments, enabling you to make the right business decisions with powerful dashboards, prepackaged reports, and robust modeling. When there is clear visibility to performance and compensation, sales reps’ behavior is aligned with your organizational strategies.
Manage plans and rules yourself
Wizards guide administrators to easily model, build, distribute, and manage compensation plans. A built-in rules library, preconfigured plan logic, and prepackaged workflows allow you to quickly go to market with your compensation plans. Move at the pace of your business with a user interface anyone on your team can manage.
Perform crediting and hierarchical changes
The robust built-in crediting engine enables you to credit over complex roles, relationships, and numerous functions through simple drag-and-drop actions. Serving as your system of record for your sales hierarchy structure, SAP Commissions allows you to manage new hires, terminations, and even mass changes easily.
Resolve disputes transparently and quickly
Your sales reps will launch inquiries from any device and have clear visibility into the status of inquiries. The research view feature provides one-click traceability of payout calculation data at every stage, from the initiating sales transaction to payout. Earn back sales reps’ trust and resolve disputes in just a few clicks.
Always connected, always on, always yours
SAP is continuously developing our products with your feedback to make your processes faster, easier, more secure, and available from any device.
SAP Field Service Management (FSM)
SAP recently acquired Core Systems, a Swiss based company with a focus on Field Service Management. The tooling How many followers was acquired by SAP supports the entire process from triggering a service call, scheduling technicians, field service execution and integration to the backend for logistic / financial completion. The tool was rebranded to SAP Field Service Management (FSM SAP).
SAP Field Service Management is part of SAP C/4HANA Service Cloud. The SAP Service Cloud Consists of many different solutions, SAP and SAP FSM C4C are both part of the Service Cloud portfolio.
